Smart View crashes Microsoft Excel

Smart View crashes Microsoft Excel

Sometimes, after Smart View installation, it may happen that Microsoft Excel crashes:

To fix this issue, you have to add Smart View installation folder in Excel trusted locations.

Follow the steps below:

  • Launch MS Excel then go to “File” menu:

  • Click on “options”:

  • Click on “Trust Center”:

  • Click on “Trust Center Settings”:

  • Click on “Trusted Locations”:

  • Click on “Add new location…”:

  • Add the location (default is “C:\Oracle\SmartView”), tick “Subfolders of this location are also trusted” and click OK:

Restart Excel, and enjoy!



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  1. When i close all excel file and open a new excel document, i have to login to smart view again and connect it again. Is there any way to get rid of this and stay connected all the time.

  2. Hello,

    I have a strange behaviour. Workspace smart view on Office 2016 x64, it’s resetting every 3 seconds. I open the document, and when he’s loading the document to Excel, it shows loading, then it opens a blue square, and appears loading again several times until I close Excel… Do you have any ideia what could be?

    • Hello Vasco,

      You can try to reinstall Smart View with a cleaning phase.
      1 / Uninstall Smart View,
      2 / Delete the directory C: \ Oracle \ SmartView,
      3 / Check that Smart View no longer appears in Excel,
      4 / Restart the station,
      5 / Reinstall Smart View by launching the installer as administrator.

      Kind regards,

  3. I am trying to open a Smartview Excel file and get the message “we found a problem with some content in (then name of file I’m trying to open.xlsx).Do you want to try to recover as much as we can?


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